201407.11

Evolution of Government Services in Frankston


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Frankston joins nearly 140 Australian communities with access to government one-stop shops, where Medicare and Centrelink face-to-face services are offered under one roof.

Minister for Human Services the Hon Senator Marise Payne and Member for Dunkley the Hon Bruce Billson officially opened the new Frankston one-stop shop today.

Minister Payne said the Frankston Service Centre offers an evolving range of services, adapted to better meet the varied needs of the community with a growing population.

“I’m pleased to launch the Frankston one-stop shop, which since May has delivered Centrelink and Medicare services across two floors for customers,” Minister Payne said.

“The Frankston one-stop shop provides local students, jobseekers, people with a disability, families, seniors and carers access to essential government services.

“The ground floor caters exclusively for seniors and carers, with services for all other customers available on the first floor.

“Customers can access self-service facilities on both floors, meaning customers can get online, instead of in line, to complete their Centrelink and Medicare business.

“Staff are available to assist customers who require more intensive support, including people experiencing homelessness, family breakdown and mental health issues.

“Specialist staff including Social Workers, Community Engagement Officers and Financial Information Service Officers are also available to offer support and connect customers to other service providers.”

Member for Dunkley Bruce Billson said he has received positive feedback from seniors and carers about the re-established dedicated ground floor service area, which was reopened in accordance with an election commitment.

“Clients have commented on the convenience of being able to conduct their Centrelink and Medicare business in one visit and the reestablishment of the seniors and carers area has been very popular,” Mr Billson said.

“Staff have also shown customers how to use the self-service facilities, so they can complete a range of Centrelink and Medicare business online. For example, Medicare customers can claim their rebate without having to visit the service centre, by claiming from the doctor, or using online or self-service options.

“While the government is offering more digital service options, Frankston staff will always be available to provide a face-to-face service to those who need it.”